We carried out the One Advice Group colleague survey last month for the third year running – and we had a really positive response from our people.
When we launched the #ExpressYourself survey, nearly a third of colleagues completed it in the first 24 hours. That was really encouraging to see and it showed that people really did want to share their thoughts with us.
It’s really important in the Group that we give everyone the opportunity to tell us what they think. This is part of our mission, vision and values. And continuously improving what we do doesn’t just help our colleagues. It’s also a benefit for our customers, affiliates and any other stakeholders.
Read more to find out some of the results of the One Advice Group colleague survey – and what we’re doing to value our people.
Biggest ever response
For the One Advice Group colleague survey 2017, almost nine in 10 employees completed the survey. This is the biggest ever response for #ExpressYourself and it was a really positive reaction. It means the people in the One Advice Group are really engaged and see the value in the feedback they give us.
Responses were provided from colleague to director level, showing that everyone wanted to get involved. And when we compared the results of the One Advice Group colleague survey 2017 with the 2015 survey, they showed we had improved in all areas measured.
It was also great to see that the vast majority of colleagues say they care about how our customers are treated. In fact, 98% of our colleagues say they agree or strongly agree with the statement. This is definitely positive as it shows that we’ve got the right people on board to shape the future of the business.
There was a real mix of people who responded to the One Advice Group colleague survey as well. In fact, nearly a third of respondents say they have been here less than two years.
It’s really important that we have input from the whole spectrum of our colleagues. That way, those who have been here for a longer time can see what we’re doing right since our FCA authorisation – and our new colleagues can bring fresh ideas about what we can do to improve.
Our next steps are to make recommendations and form action plans with each department to make specific improvements. By doing this, we can be sure that we target changes in the right areas.
Solutions from Listening Groups
After the One Advice Group colleague survey, we’re now carrying out Coffee Sessions and Listening Groups to get feedback from our employees. This will allow colleagues to expand on the responses they gave in the survey. And this means we can all work together to improve the One Advice Group.
We really want to encourage all colleagues to submit solutions that work for the whole business. We value everyone’s opinion and by opening the floor to feedback in this way, it means we can source really innovative ideas to make things better for everyone.