The theme for last years #ExpressYourself survey was Growth.
To get feedback on how important growth and personal development is to colleagues we asked the following questions:
- Do you want to develop, learn and grow?
- Do you, your colleagues, team members and friends at work want to know more about the opportunities for growth?
- Have you discussed and identified areas for growth in your personal development plan?
- Do you sometimes struggle to explain development opportunities to your colleagues?
- Do you want some ideas as to how you can demonstrate growth as part of your one-two-one?
69% of colleagues believed their manager encouraged and supported their growth and 43% believed they were encouraged to grow and develop.
A new approach
As a result of colleague feedback, within the last year there has been a new approach to the way training is created at the One Advice Group by introducing modular based training.
This means that all training modules are designed to be “off the shelf” and form part of a new starter’s journey into their role and on-going development.
Each month all Team and Senior Managers at One Advice Group are invited to attend a classroom based training session led either in house by HR and the Learning and Development Team or by Wirehouse, our HR Solicitors. The sessions include a number of soft skill and HR related subject matter.
In July the Group ran a course on Challenging conversations. This focused on why conversations can be difficult and how to structure the conversation effectively using questioning and listening skills. The managers were also given real-life scenarios on a number of potentially difficult subject matters such as inappropriate clothing and mis-use of social media, to discuss best practice techniques.
A range of different tool kits have also been devised so that Coaches and Managers can support customers and colleagues with things like dealing with mental health issues and how to embed vision and values.
As part of our regulatory requirements all employees at One Advice Group complete monthly training and an online assessment on a number of important subjects. In July all colleagues completed their data protection module to refresh the data protection principles, sensitive data and the consequences of non-compliance. It is also signposts risks such as phishing, and what colleagues individual responsibilities are when it comes to protecting the data of both our customers and creditors.
Here’s what colleagues have to say
Natalie in Compliance: “I liked that it was fun and interactive to keep us engaged in the training whilst delivering the key message about DPA.”
Leigh in Operations: “It has reminded me the importance of all aspects of DPA in doing my job and how I can apply these to my role.”
Susan in Operations: “Just the right level of information and length of session. The professional trainer engaged the group and imparted the information in a knowledgeable and fun way.”
Brian in MI: “Paul kept us all engaged and most importantly he made a subject that can be boring FUN, this is the key to helping people firstly pay attention and also learn is it make it fun.”
Elli Smithson in Change Management: “The trainer was excellent, her delivery was witty and concise. The materials varied to meet different styles.”
John in MI: “A good refresher on what I had learnt previously but probably forgotten. I also learnt some new things from the trainer and the other learners, as the session was open to the floor for input.”
Bernie in Open-Door: “This was a great refresher session as it enabled me to liaise with other managers and hear their views. It also enabled me to look at my own strengths/development areas of this subject by bringing to life a variety of scenarios.”
Aspire to be a Team Coach?
This year we have also updated and improved our Team Coach Development Scheme, the newly titled Aspire. This training is designed to bridge the gap between an advisory role and the team coach role by looking at subjects such as Coaching and Feedback.