Data Protection Policy
Collection of data
In order contact you to provide you an answer to your query, or with help and advice about the range of products and services the Group offers, we may need to gather personal and financial information about you. This includes information obtained from you or third parties, such as employers and credit reference agencies, fraud prevention agencies or other organisations.
This may include sensitive information about racial or ethnic group, physical or mental health, sexual life, criminal proceedings and offences.
Access to your data
If we hold information or data about you, you have the right to access this information. You can access a copy of these records by contacting the Group as follows:
Data Protection Officer
Phone: 0330 102 0165
We are entitled to charge a fee for this service of up to £10. If any of the information we hold is incomplete or inaccurate please tell us and we will correct it.
Use of your personal data
Where appropriate, personal information will be kept for compliance and monitoring purposes. Information may be passed to other financial firms in the course of providing services. We may provide information to our regulators and their successor. We may also provide information to our auditors, professional advisers, and other firms within the Group.
We may from time to time contact you by post, fax or e-mail with details of products and services which may be of interest to you. If you would like to opt out of this please contact us at the above address.
We shall disclose information to relevant authorities where we are required to do so by law.
We are legally obliged to verify the identity of our customers and retain these records.
We will retain records after our business relationship has ended for legal and regulatory purposes.