The Group promise is to put our customers at the heart of all that we do; to help them to manage their finances and become free from debt in a way that is supportive, efficient, professional and open.
In offering a customer-centric service that is compliant and treats customers fairly, The One Advice Group aim to provide efficient and professional services that ensures:
Customers receive the most suitable solution to their problem based on a thorough information assessment that treats the customer with integrity, care and diligence. And if/when their circumstances change we have effective communication and customer relationship management processes in place to ensure we can change the solution accordingly.
Customers understand the products and services made available to them, are able to make an informed choice based on suitable advice and effective guidance, and that they are then able to work together with our service providers over a period of time to resolve their personal insolvency, financial and/or legal issues.
Customers have constant access to support and information, provided in a form(s) that is appropriate to their personal needs, relating to their plan including term, balances and progression towards becoming debt or problem free. And when desired and appropriate, support with other related matters such as legal advice, money-saving options and assistance with money management.
As a Group, we are committed to:
- Strong growth not only in terms of the business, but in the quality of customer care offered.
- Introducing a number of new customer-centric initiatives based on feedback obtained directly from customers.